Careers

Customer Success Manager

PreVeil is looking for a Customer Success Manager that will work with new and existing enterprise customers to ensure that they are successful and satisfied with the PreVeil platform. You will be responsible for welcoming new customers and building relationships to encourage product usage. You will have objectives associated with renewal levels and expansion sales. You will manage a small team of CSMs but also manage some customers directly

Job Responsibilities:

• Lead the CSM team to achieve team monthly, quarterly and annual objectives
• Hire and train new CSMs as necessary
• Propose and implement improved processes for more effectively managing the
  customer base
• Manage all post-sales activity for customers through strong relationship-building,
  product knowledge, planning, and execution
• Maintain a deep understanding of the product and speak with customers about the
  most relevant features and functionality for their specific business needs
• Develop joint success plans with larger customers to ensure there is a plan in place to drive adoption and maintain satisfaction
• Track accounts to identify churn risk and work actively to eliminate that risk
• Collaborate with our Product, Compliance, and Customer Support teams on the
  identification and tracking of feature improvement requests, troubleshooting, and bugs
• Function as the customer advocate and provide internal feedback on how PreVeil can
  better serve our enterprise customers

Requirements:

• Bachelor’s degree from an accredited university
• At least 5 years prior account management or customer success experience
• Strong communication skills and technical aptitude
• Experience using Salesforce
• Proactive team player who has fresh ideas when it comes to user adoption and
  customer churn mitigation
• Enjoys working closely with customers to ensure complete satisfaction
• A self-starter who takes the initiative to get things done

To Apply

To apply to this position, please email careers@preveil.com